Questions? We've got you covered!

FAQs

Select one of the links below or if you don’t see what you need – call or contact us online.

  1. What type of products and services do you provide?
  2. How do I go about getting an estimate from you?
  3. At what resolution should I save my photos and graphics?
  4. What is a proof and why is it important that I look at it?
  5. What is the Pantone Matching System?
  6. Why do the printed colors look different from the colors on my screen?
  7. Is white considered a printing color?
  8. What file format should I use when submitting my electronic document for printing?
  9. Once I submit the documents, how long will it take to finish my job?
  1. Basically, if it's on paper, we print it. We also offer design for all print materials. We are a full service shop and offer a wide range of products and services. To see a full listing and description of what we can offer you, check out the Products & Services area in the Customer Service Section of our website.

  2. If you have an idea what you're looking for, you can email us at sales@acorngraphics.com or use our "request an estimate" form at the top of the page. If you're still working out the details or would like to discuss your project, give us a call to speak directly to the owners.

  3. At what resolution should I save my photos and graphics?

    Resolution should be set to 300 dpi.

    Pictures and graphics pulled from the internet are often low resolution, typically 72 dpi or 96 dpi. Avoid these graphics, as they will appear pixilated and blocky when printed.

    Also note that you should save all photos in CMYK mode, not RGB mode when possible. Images saved in RGB mode may not print properly. If you are unable to save your image in CYMK mode, let us know, we are happy to colour match it for you.

  4. What is a proof and why is it important that I look at it?

    In printing terms, a proof is a one-off copy of your document after all modifications and printing setup processes have been completed. It is your last and best opportunity to make sure that the print job comes out the way you want. By carefully inspecting the proof, you can help us assure an accurate, flawless delivery of your print job on the first run.

  5. What is the Pantone Matching System?

    The Pantone Matching System (PMS) is a color reproduction standard in which colors all across the spectrum are each identified by a unique, independent number. The use of PMS allows us to precisely match colors and maintain color consistency throughout the printing process.

  6. Why do the printed colors look different from the colors on my screen?

    In short, printers and monitors produce colors in different ways.

    Monitors use the RGB (red, green, blue) color model, which usually supports a wider spectrum of colors. Printers use the CMYK (cyan, magenta, yellow, black) color model, which can reproduce most—but not all—of the colors in the RGB color model. Depending on the equipment used, CMYK generally matches 85–90% of the colors in the RGB model.

    When a color is selected from the RGB model that is out of the range of the CMYK model, the application chooses what it thinks is the closest color that will match. Programs like Adobe Photoshop will allow you to choose which color will be replaced. Others may not.

    We can offer you customized advice on how to get the best colour quality for your individual job. Give us a call or email sales@acorngraphics.com

  7. Is white considered a printing color?

    Not typically. Because white is the default color of paper, it is simply recognized as the absence of any ink. However, when using colored paper, white ink may be used if any text or graphic requires it.

  8. What file format should I use when submitting my electronic document for printing?

    PDF (Portable Document Format) is the most common and preferred file format for submitting digital documents. With the installation of a PDF print driver on your computer, virtually any program can generate a PDF file suitable for printing. Both commercial and free PDF print drivers are available online for download from different sources.

  9. Once I submit the documents, how long will it take to finish my job?

    Print times vary depending on the way the job is printed (digital/offset) and what processes are involved (i.e.: dye-cutting, foiling, etc.), Simple digital jobs are often completed the same day. Complex jobs may take up to a week to deliver. We always strive to provide an accurate estimate of the turnaround time when we quote the job. And we’ll always work with you to find ways to complete your project when you need it. To get started today email us at sales@acorngraphics.com or call 403-291-3670.